Recovery Library is not working - what should I do?

Recovery Library needs certain software such as a PDF reader and a video player to work. If you are having trouble with Recovery Library, please visit this test page to see if you have the necessary software.

If the test page reports that you have all the necessary software and you are still noticing a problem, click on the blue "contact" link at the top right hand of your screen, or send us an email at

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